mvb88 Privacy Policy — How We Protect and Handle Your Personal Data

For the purposes of applicable data protection law, the data controller responsible for the personal information collected through the mvb88 platform is the operator of https://mvb88.onl (hereinafter referred to as "mvb88", "we", "us", or "our"). As data controller, mvb88 determines the purposes and means of processing personal data collected from users located in Bangladesh and elsewhere.

This Privacy Policy governs all personal data processing activities undertaken by mvb88 in connection with the operation of its online betting, casino gaming, and related support services. All references to the "Platform" in this document refer to the mvb88 website at https://mvb88.onl and any mobile-optimised version thereof.

If you have questions, concerns, or requests relating to your personal data, you may contact our privacy team directly at [email protected]. We are committed to addressing all privacy-related enquiries within 10 business days of receipt.

mvb88 collects personal data through several channels: directly from you when you register an account or interact with platform features; automatically when you browse the Platform; and from third parties such as payment processors and identity verification providers. The categories of personal data we collect are as follows:

2.1 Registration & Identity Data

When you create an mvb88 account, we collect your full legal name, date of birth, residential address in Bangladesh, mobile phone number, and a unique username and password chosen by you. This information is required to establish and maintain your account and to verify that you meet our minimum age requirement of 21 years.

2.2 Verification & Identity Documents

To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. We may also request a recent utility bill or bank statement as proof of address. These documents are used solely for identity verification and compliance purposes.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and betting transactions made through your account. This includes transaction amounts, timestamps, payment method identifiers (such as your registered bKash or Nagad mobile number), and transaction reference codes. We do not store full payment card numbers or mobile banking PINs.

2.4 Technical & Usage Data

When you access the Platform, we automatically collect certain technical information including your IP address, device type and operating system, browser type and version, referring URL, pages visited, session duration, and clickstream data. This data is used to maintain Platform security, improve user experience, and detect fraudulent activity.

2.5 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and any attachments provided. These records are used to resolve your enquiry and to improve our support quality.

2.6 Marketing Preferences

Where you have provided explicit consent to receive promotional communications, we retain a record of that consent along with your marketing preferences, including whether you have opted in or out of specific types of communication such as bonus notifications, BPL/IPL match alerts, or seasonal promotions.

mvb88 processes your personal data only for clearly defined, legitimate purposes. We do not use your data for any purpose that is incompatible with the purposes described below:

• Account Management: To create, maintain, and administer your mvb88 account, including processing login requests, managing your wallet balance, and applying responsible gaming settings.
• Age & Identity Verification: To verify that all users are aged 21 or above and to confirm the identity of account holders in compliance with our KYC obligations, which are essential to operating a safe and transparent platform.
• Payment Processing: To process deposits via bKash, Nagad, Rocket, and Upay, and to fulfil withdrawal requests to verified payment accounts registered in your name.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, money laundering, duplicate account registration, and any other prohibited conduct outlined in our Terms & Conditions.
• Platform Improvement: To analyse usage patterns, identify technical issues, test new features, and improve the overall quality and reliability of the mvb88 Platform for all users.
• Customer Support: To respond to your enquiries, resolve disputes, and deliver the level of support service that mvb88 users in Bangladesh expect.
• Promotional Communications: Where you have provided explicit consent, to send you information about bonuses, seasonal promotions, cricket match-day offers, and other relevant mvb88 products and services.
• Legal Compliance: To meet our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities where required.

mvb88 processes your personal data on the following legal bases, depending on the purpose for which your data is used:

• Contractual Necessity: Processing required to fulfil the contract between you and mvb88 — for example, creating your account, processing deposits and withdrawals, and maintaining your betting and game history.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including identity verification obligations, anti-money laundering obligations, and responding to lawful authority requests.
• Legitimate Interests: Processing carried out to pursue the legitimate interests of mvb88 — specifically, fraud prevention, platform security, abuse detection, and business analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where processing is based on your consent — principally, the sending of direct marketing communications — you retain the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

mvb88 does not sell, rent, or trade your personal data to third parties for commercial or marketing purposes under any circumstances. Personal data may be shared with third parties only in the following limited and controlled circumstances:

• Payment Service Providers: Data necessary to process your transactions is shared with payment providers including bKash, Nagad, Rocket, and Upay. These providers process data solely for the purpose of completing your requested transaction and are bound by their own privacy obligations.
• Identity Verification Providers: We may share identity document data with trusted third-party KYC verification services for the purpose of confirming the authenticity of the documents submitted to us and verifying your age and identity.
• Game Technology Providers: Technical session data (not personally identifiable beyond a session token) is shared with game providers such as Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, and Microgaming to deliver game content and maintain accurate game session records.
• Fraud Prevention & Security Services: IP address data, device fingerprint data, and behavioural data may be shared with specialist fraud detection and prevention partners to identify and block fraudulent activity on the Platform.
• Legal Authorities: In the event of a lawful request from a recognised regulatory body, law enforcement agency, or court of competent jurisdiction, mvb88 may be required to disclose personal data. We will comply with such requests to the extent required by applicable law and will notify affected users where legally permitted to do so.

mvb88 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised, aggregated data that can no longer be linked to an identifiable individual may be retained indefinitely for analytical purposes.

mvb88 implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-Bit SSL Encryption: All data transmitted between your device and the mvb88 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols, ensuring that no third party can intercept your personal or financial information in transit.
• Secure Data Storage: Personal data at rest is stored on secure, access-controlled servers. Database access is restricted to authorised personnel on a strict need-to-know basis, with all access events logged and monitored.
• Password Security: User passwords are stored using strong one-way cryptographic hashing algorithms. Plain-text passwords are never stored or transmitted by mvb88.
• Fraud & Anomaly Detection: We operate automated systems that continuously monitor account activity for unusual patterns, including login attempts from new devices or locations, which may trigger additional verification steps to protect your account.
• Access Controls: Internal staff access to personal data is governed by role-based access control policies. Staff who handle personal data receive regular privacy and data security training.
• Incident Response: mvb88 maintains a documented data breach response plan. In the event of a security incident that poses a risk to your personal data, we will take immediate containment steps and notify affected users as required by applicable law.

While mvb88 takes all reasonable precautions to protect your data, no internet-based service can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and by contacting us immediately if you suspect any unauthorised access to your account.

mvb88 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on the mvb88 Platform:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session authentication, shopping cart functionality for your wallet, and security token validation. These cookies cannot be disabled without rendering key Platform features non-functional.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, display settings, and logged-in status across sessions, so that you do not need to reconfigure your experience every time you visit.
• Analytical Cookies: We use anonymised analytics data to understand how users navigate the Platform, which pages are most visited, and where technical issues occur. This data is used exclusively to improve Platform performance and user experience.
• Security Cookies: Cookies used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These are necessary for maintaining the integrity and safety of the Platform.

You may configure your browser to block or delete cookies. However, disabling strictly necessary cookies will impair your ability to use the Platform, including logging in to your account. For details on managing cookies in your specific browser, refer to your browser's help documentation.

As a user of the mvb88 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of Access: You have the right to request a copy of the personal data that mvb88 holds about you, along with information about how it is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For account details such as name and date of birth, correction requests may require submission of supporting documentation.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where retention is required for legal compliance purposes — for example, transaction records required under applicable financial regulations cannot be erased on request.
• Right to Restrict Processing: You may request that mvb88 restrict the processing of your personal data in certain circumstances, such as where you have contested the accuracy of the data or where processing is unlawful but you prefer restriction over erasure.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

mvb88 will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.

The mvb88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. All registration attempts require the user to confirm that they meet the minimum age requirement, and age verification checks are conducted on all accounts prior to the processing of any withdrawal request.

If mvb88 becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, delete or anonymise the collected data to the extent permitted by law, and ensure that no winnings are paid out from the account.

In the course of providing its services, mvb88 may transfer your personal data to third-party service providers whose systems are located outside Bangladesh. Such transfers may be necessary to process payments, deliver game content via international studio providers such as Evolution Gaming and Pragmatic Play, or carry out identity verification through specialist KYC providers.

Where personal data is transferred internationally, mvb88 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard consistent with this Privacy Policy. These safeguards may include contractual clauses binding the receiving party to process your data in accordance with applicable privacy standards, or reliance on the receiving party's own certifications and compliance frameworks.

By using the mvb88 Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in connection with the delivery of the services described above. If you have questions about specific international transfers, you may contact us at [email protected].

mvb88 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date displayed at the top of this page. Where the changes are significant and affect how we process your personal data, we will make reasonable efforts to notify you directly — for example, via the mobile number or email address associated with your account.

Your continued use of the mvb88 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how your data is protected. The most current version of this Privacy Policy is always available at https://mvb88.onl/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way mvb88 handles your personal data, please contact our dedicated privacy team using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the mvb88 Platform — log in to your account and select the Live Chat option from the support menu.
• Response Time: We aim to respond to all privacy-related enquiries within 10 business days of receipt.

For formal data rights requests (such as access, rectification, or erasure requests), please use the subject line "Data Rights Request" in your email to help us route your request to the appropriate team member without delay.